PPC Submitter : Friday, May 13, 2011, 16:43

Theft of debit card not covered by PayPal protection

My card was stolen, I closed the card immediately, but by the time I got online to do so the thieves had already put three 3 charges. I disputed the charges by submitting a formal written complaint including documentation from the police department handling my theft.

Instead of receiving Paypals cooperation I receive the following email as a conclusion-

“We have completed our investigation of your case and, as there is insufficient evidence in support of your claim, we have denied your Unauthorized Account Use Claim.

If you would like a copy of the documentation that was used in the course of our investigation, please send a letter via mail to:

PayPal, Inc.
Attn: Unauthorized account Access Appeal P.O. Box 45950 Omaha, NE 68145

In your letter, please include your name, the email address on your PayPal account, and the date you filed the Unauthorized Account Use Claim.

Thanks,

Account Review Department

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click the Help link in the top right corner of any PayPal page.”

Paypal is the worst company to have any kind of relationship with. Consumers beware!

Submitted By:: Margaret Guidry

Location: Montoursville, PA, USA

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