admin : Friday, October 29, 2010, 10:23

Can’t Ship Ebay Item Because Of 21 Day PayPal Hold

Since it has been free to list auctions on eBay lately, I have been selling a lot of unwanted clutter (I have a 6 month old and it is about to be Christmas, so needed the space). Over the past week I have sold ten to fifteen items on ebay. Everything has gone through smoothly, my ebay account is about 3 years old, and I have 100% positive feedback.

Someone bought one of my items today and the postage cost is £11. The problem is that I cannot ship the item because PayPal is holding the buyers payment for 21 days, including the funds for the shipping.

I phoned Paypal customer service and explained to them that I cannot ship the item until the payment for postage has cleared, as I can’t afford to use my own money right now. The PayPal representative told me to borrow it from a family member, because the funds will not be released until I get a tracking number.

My customer was really nice and understanding about the situation, but I feel let down by Paypal. I am a great seller, and they treat me like this!

I will NOT be selling on eBay or using paypal again. So well done to Paypal, they not only lost a good customer, but they have also managed to lose a regular ebay customer!

Submitted By Sarah W. From Chatham UK

21 Day PayPal Hold Stifle’s BusinessOn May 3, 2010 I received an e-mail from PayPal telling me that from now on the payments I received from my e-bay auctions would be held for up to 21 days. I was to...

PayPal Funds On HoldI had just changed my merchant service from another merchant provider to paypal, due to PayPal’s claim that online sales will increase up to 14% if you accept payment online by paypal. But I quickly...