PPC Submitter : Monday, May 2, 2011, 7:48
Cannot Resolve 10 Year Old Limited PayPal Account
On March 15th, I received an email from Paypal stating my account was limited-
“Our system detected that multiple PayPal accounts contain registration information similar to yours”.
I went to the resolution center on Paypal to contact them and was given a web pin, so I called. After listening to the recorded message I was transferred to another recording that stated, “you have reached a non working number”.
I then attempted to contact them via email. After two days, I was told to send a photocopy of my drivers’ license and a utility bill either by fax (no fax number supplied) or by email through the resolution center. I then logged on to my account to find there was no option to send the requested documents.
Back to the email to Paypal where (after another two days) they requested I delete all cookies and cash files from my browser. I did so only to have the same result. Back to email again, I requested they give me the email address this information needed to be sent. Two days later, and no email address was ever specified. I was once again told to remove cookies and cash files from my browser, did so, same result.
I am not a new user; I have had this account for about ten years, what is going on with Paypal account? My ebay account is a 100% positive feedback Trusted seller account. I tried to call again today and once again “reached a non working number”. I then attached the documents to every paypal address I could find, only to have them rejected by their server. How am I supposed to resolve this issue by sending the information when Paypal will not allow me to send it?
Submitted By:: TT
Location: Tucson, AZ USA
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PayPal is purposely giving you the run-around TT. When you search this site you will find several others who have experienced the exact same things.
For a resolution to your PayPal problem, please see my comments for the following complaint-
http://paypalcomplaints.org/paypal-demanding-receipts-for-family-handed-down-items/