PayPal Rep denies access to superior
Posted by ppc on June 12, 2009 under Policy Issues, Poor Customer Service | 
Complaint:
I called paypal and asked y can’t i pay an invoice of $26 when i have more than enough balance in my account. They told me i have to verify my account since my sending limit is reached. I only have $17 left of send limit. So i asked if they could bend the policy a little and free up a few $ for me to pay this invoice. It’s not like i’m asking for $1000 to be freed up. I’m asking for a few $ and my account has a few hundred in there so what’s to worry.
He insisted that he cannot do anything and i have to verify my account which would take up to at least 2 days. In business, time is of the essence. I got really pissed off at that moment and asked to speak to his manager or superior. Guess what he told me, “no one’s around, i cannot transfer your call to them”.
At this moment fire is rising in me, don’t tell me such a big company like paypal doesn’t have at least a supervisor or manager around at the middle of the business hour? I got really mad and asked to speak to anyone superior to him be it the vice president or president of the company i don’t care. Now he said with a tone that really pissed me off, “you want to speak to the CEO of paypal”.
Now this is the kind of service you get from paypal…. so beware people.
Dan from Singapore