PPC Submitter : Friday, February 11, 2011, 9:40

Photo ID required to close PayPal account?

PayPal I guess tried to send me a replacement debit card while I was deployed. Naturally I didn’t get it, so after replying to the dozen or so emails to activate a card I didn’t actually have I had to re-apply with a credit check to get a replacement debit card.

I then got an email that there was a problem with my account and to go the resolution center. In order to keep my account unlimited I now have to send in a Photo ID as the only way to verify my account. Ok, so I’ve had to update my password, verify addresses and account information, re-apply for a debit card with a credit check and now they want me to send them a Photo ID.

Well, I don’t use this account anymore and I haven’t for months. So now I want to just close it, instead of disclosing any more of my personal information to PayPal.

So I tried to call the customer service number, which I was only able to find by dong a Google search (the number I finally found is 1-402-935-2050). The Google search also revealed other frustrated PayPal customers.

Once I got a person on the phone, I was told that I HAD TO SUBMIT THE PHOTO ID IN ORDER TO CLOSE MY ACCOUNT!!! WHAT???!!

PayPal policies and some new Federal regulations still can’t/won’t allow me to close my account even with all the information I provided until I submit a photo ID. This is ridiculous and is it even legal?

I understand needing all that for opening an account, but to close it? This is taking “for security purposes” too far! I didn’t have to provide all this to open any accounts!

Submitted By:: CJJ

Location: Oahu, HI, USA

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