PPC Submitter : Friday, May 4, 2012, 11:35
PayPals new software claims I owe money
My account was frozen on Dec 19, 2011 all of a sudden. When I called to see what was going on, I was told some “new software they had just installed in their server” told them my account “shared a couple bits of information that were the same as another person who owed them a past due bill”. I was also told even though it was not my debt, my money would be held until this was settled by “whomever shared the same information as me”. I handed the phone to my wife, she was unable to gather any information on if it was her, and then to my daughter who was also told they couldn’t tell her if it was her (she never had an account to her knowledge and my wifes account had been voluntarily closed almost 12 years ago). I then told the person on the other end of the phoen this limitation could not be settled, so what were we supposed to do from here, and tehn I asked if it was illegal in CA for them to hold someone’s money hostage for a debt that wasn’t theirs. She proceeded to tell me they weren’t holding my money hostage just trying to collect a debt. “So, how much” I asked…only to be told she didn’t have a dollar amount at all! I requested that my account be closed and my money sent to my verified bank account. Since then, I have made several attempts to gain more answers, none can be given, my emails are unreturned and my money is still missing.
Submitted By:: Walt Hessner
Location-: Kansas City, MO
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