PPC Submitter : Wednesday, May 4, 2011, 10:59
Paypal trying to require me to get verified
I have had a Paypal account for about 7 years now. I use it pay for many online purchases. However, after years of being a good customer they are telling me I am approaching the $10,000 limit and willno longer be able to send money via Paypal unless I get verified (which requres that I either give them my bank account info or take out a credit card with them).
I do not want to do either, and resent Paypal’s attempts to force me to do something I do not want to do. They say it is for security reasons, but security has not been a problem for the last 7 years so that reasoning is bogus. Paypal is simply trying to bully me into doing something. I refuse and will go without Paypal before I comply with their wishes.
I called their customer service department and was told the representative could not do anything. I asked to speak with her supervisor who told me the same thing – they said they could do nothing and that I would have to get verified. When I asked the supervisor who did have authority to change this policy (even if only in my case), I was told no such person was available to me.
As a marketing professor at Cornell University, I teach my students the importance of customer service. Paypal needs that lesson. I know my account is too small to hurt them, but perhaps I can convince a lot of students not to do business with them. I will certainly complain about their poor treatment of a good customer every chance I get. -Mike Lynn
Submitted By:: Mike Lynn
Location: Ithaca, NY USA
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