PayPal’s Slanderous Accusations
Posted by ppc on December 14, 2009 under Frozen Accounts, Policy Issues | 
Complaint:
I joined up to PayPal & eBay. I was forced to accept PayPal as the preferred method of payment by eBay. I then lost my place of abode & was registered as homeless last year, being forced to sleep rough. During which time my bank account which had an overdraft facility was being slowly eaten into by PayPal & eBay’s recurring fees. At which point I had to suspend the direct debit into my bank account as it was sliding into the Red. I then received the following communication from PayPal on the 23 Nov 2009:
“You have received £1,200.00 GBP or more in total payments to your PayPal account. PayPal is required by law to comply with European Union Anti-Money Laundering regulations by collecting information from customers when they receive more than the set limit in total payments. These steps need to be completed within 180 days to comply with this regulation. If you have any trouble completing the steps, please feel free to contact Customer Service on 08707 307 191. We appreciate your business and apologise for any inconvenience.”
—- They cant spell apologize… they also fail to speak or understand English, when I said no credit card… Describe the nature of your complaint: ‘I am being asked to provide credit card details. I don’t have a credit card. I am being asked about my business. I do not have a business. Do you think that selling items for ##p, which take individually an hour of my time to photograph, detail, weigh, measure, upload, wrap with packaging I provide free, and then deliver to the local post office, is running a business!?! When my 99p item fee has been processed by PayPal and you have snatched half the money in fees, I am left with something like 45p in most cases for my hour of time invested. If you think this is running a business, you are welcome to try it yourself. I am currently homeless and unemployed. The things I am selling have been donated by family members to help me back on my feet. I recently sold two IKEA wardrobes for one tenth of what I paid for them last year. I have also just accepted £20 for a cooker which I paid £120 for new in June. My business does not in any way concern PayPal or eBay and therefore is none of your business. If you are not happy for me to accept PayPal payments, then it’s no great loss to me. Really I should thank you for bringing to my attention the fact that I am only making Money for PayPal, eBay and Royal Mail. In most cases, the money which you take commission from is more postage than item price.’ The reply from PayPal-
“To fully lift the limits on the account you need to confirm card, your location and supply merchant information. I shall explain to your why it is needed and how to fit your current status. Let us begin: First in supply merchant information: PayPal are constantly striving to keep you secure. As a fraud prevention measure and to comply with industry regulations and protect the community, PayPal will ask you to Provide Business Information and set up Bank Funding when you are verifying your Premier or Business account. You must complete both steps for the account to become Verified and to lift your sending and withdrawal limits. If you do not own a business you can still provide some information about the items you sell on eBay. Second, I see you have added a Debit card and that will work as alternative for a credit card, you may proceed in confirming the card. When you add your debit or credit card, you may be required to link and confirm it. You link your credit or debit card by authorizing PayPal to charge it a small fee. To link your card: 1. Go to the PayPal website and log in to your account. 2. Click ‘Profile’ at the top of the page. 3. Click ‘Credit Cards’ under Financial Information. 4. Click ‘Link and Confirm My Card’. 5. Click ‘Save and Continue’.”
Money Laundering.. They then tried to force my bank to pay my eBay fees of £2.83p and were declined. I would have loved to have been a fly on the wall and listen to that conversation whilst some arrogant self officious idiot from PayPal tried to explain there suspicion that I am money laundering… My bank must have been in stitches with laughter considering I am bankrupt!
Submitted by DSMD