admin : Wednesday, December 15, 2010, 19:36
PayPal Takes No Responsibility For Fraud
I was informed on a Friday that someone fraudulently accessed my account, and purchased items using my checking account. I called PayPal immediately after receiving a notice that the transaction was on hold due to suspicious activity. I was assured no further action would take place, and I would not be responsible for the transaction.
Monday, I awake to find $870 removed from my checking account which was linked to my PayPal account. PayPal refused to reverse the withdrawl, causing me to scramble to get funds together to cover my outstanding checks. They still have my money and I still haven’t gotten it refunded to my account, even after calling the corporate office.
Oh and by the way, forget about trying to find the corporate office phone number for PayPal. It’s not listed! Obviously, they don’t want to deal with the very people who made them all rich — the customers!!! So here is the corporate info, which I wasted half a day tracking down.
Vanessa – Exec Office team member – 402-516-9320
executiveoffice@paypal.com
And regarding the criminal, I was told by Vanessa that my case is simply too small to be considered important by the FBI. PayPal would not assist me in prosecuting the individual who stole MY money and broke into MY account. I have no access to the information THEY have. So another criminal gets off. Thanks, PayPal.
Submitted By:: YLF
Location: CHICAGO
Similar ComplaintsPayPal Takes Donation, Freezes AccountI used PayPal to make a donation to a non-profit organization that helps children in Africa. Apparently PayPal had reason to believe that criminals were hacking accounts and donating the stolen money to non-profit organizations...
PayPal Takes Christmas Gift From 7 Year OldI recently saved up $300 to order a nice gift for my 7 year old for Christmas. We usually can’t afford extravagances, but I wanted to do something special for him this year. My mother...
I was just taken for $300 by a Seller. I purchased items and they were never sent to me. The seller kept putting me off saying he had a car accident and wanted me to give him time to send it. He sent me emails giving me his updates. I gave him about 48 days and paypal did nothing but give me the run around when I turned it in. I have found out paypal is useless. I have a better chance of mailing them a check than i do using paypal. I cancaled my account and would never use them again. I would never trust a company with any of my stuff that can not stop fraud. I put this on here as a warning to others.
Because you reported that this claim has been amicably resolved, this case
has been closed.
Seller’s Name: M.B. Enterprises
Seller’s Email: mb01839@gmail.com
Seller’s Transaction ID: 8FY946705T440714F
Transaction Date: Jan 22, 2011
Transaction Amount: -$300.00 USD
Your Transaction ID: 87A87070S26936622
Case Number: PP-001-261-728-096
Buyer’s Transaction ID: 87A87070S26936622
Thank you for your cooperation.
Sincerely,
PayPal
Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link in the top right corner of any PayPal page.
PPID PP725
Here is the email i received a few days after putting in my case for fraud when I did not receive the items. The seller put me off by telling me he had a car accident and asked me to work with him. I sent all the emails to paypal after them going back and fourth on whether they wanted them to look at. They sent me this email a day after I put in a dispute claim. I called to tell them i did not work it out with the seller and he would not even email me back. They told me they dropped the case as if i worked it out with the seller. Paypal is usless to trust your money with.