PPC Submitter : Friday, January 6, 2012, 13:07

PAYPAL Refunds BEFORE refused item was returned to me

I had a customer in Canada who bought a $1699.99 diamond bracelet from me. She wanted me to falsify the customs paperwork to state the value at $100. I told her I could not do that. She insisted on me shipping it anyway. $42.95 shipping and insurance. She paid $35.95 and I paid the rest. When it got there she refused it because there were customs fees. Then she contacted paypal and opened a case against me saying she didn’t receive it. They froze my accounts leaving a negative balance. I couldn’t use the merchants shipping system or add insurance to any of my sales since that is auto paid through paypal as well. Then paypal debited my checking account for $1497 causing a huge overdraft. My first EVER! I called and wrote emails to paypal explaining this was not my doing. Paypal sided in HER favor and I don’t even have the bracelet!! They not only gave her the $1699.99 she paid, but the $35 shipping as well. On top of that they charged me an additional $61.06 processing fee. Paypal cost me $61.06 fees, $60.00 in overdraft charges and $42.95 shipping and insurance, all because I was honest! Paypal Supervisor #45686 told me my $70,000 a year in business did not warrant the $61.06 so they would not credit me. So I am closing my account.

Submitted By:: A Ramsey

Location-: texas

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