PPC Submitter : Thursday, May 19, 2011, 8:38

PayPal Lied To Me

My business had collapsed back in 2010 and so I closed my PayPal account at that time. I am now re-launching my business and wanted to start using PayPal again.

I called PayPal to reopen my account, and was told that there had been a chargeback after I had closed it. PayPal told me that if I paid the amount of the chargeback my account would be re-opened. So I paid them the amount and waited for over two weeks and they did not open the account.

I called them today, May 18, 2011 and asked them why my account had not been re-opened. They told me that my account was too “risky” because of the single chargeback that happened without my knowledge, and while the account was closed. I was also told that I would never be able to use PayPal again.

I told customer service rep that the first person I spoke with told me that if I paid the amount of the chargeback my account would be re-opened. She didn’t care about that.

I am now posting my complaint to various complaint websites, forums, etc. I will also be using one of their many competitors instead of doing business with them. I know that their competitors will be glad to have me.

Submitted By:: Former PayPal User

Location: Washington State

Don’t Use PayPal For A Merchant Account!They don’t protect sellers at all! In fact, they told me on the phone that because I paid for the Website Payment Pro, I am NOT eligible for seller protection, but if I had used...

PayPal Freezes Account, Demands Repayment Of ChargebackApproximately 18 months ago I purchased a camera in my home county Canada payable in US funds. I paid the required amount and subsequently noted that Paypal charged my Visa an extra $64.00. I inquired...