PayPal is NOT on your side for foreign transactions
Posted by ppc on June 19, 2009 under Policy Issues | 
Complaint:
Their policy is to release funds from their account to the Seller as soon as the Seller provides shipping or tracking numbers. The problem is, is that the shippers also are in bed with the Seller, therefore the shipment is never made and the money is gone!
PayPal should change their policy to NOT distribute funds unless they either have a third party verify all shipping documents or until the product is signed for by the Buyer. Otherwise, just kiss your money goodbye.On April 23, 2009 I purchased a Sharp LCD 65 inch TV from Mirota-Shop out of Indonesia. Their website is www.Kusnak.com and www.mirota-shop.com is located on several search websites. I called PayPal before ordering and they informed me this company had been with them a long time and had many orders filled in the price range of mine, $2,900.00 US, and that they had no complaints. I sent money to PayPal and the seller, Andrea Thenavi, who sent me a link to Buana Cargo (Express) who was supposedly transporting the TV to my home in California. I followed the voyage via Buana’s website and tracking number. When it supposedly arrived in Oceanside, my hometown, after about 7 days travel (which was rather quick) it was listed as delivered. Of course, I did not receive it yet. I emailed the seller and the cargo company and neither would respond, so I filed a complaint with PayPal. After 30 days of #@*%!ering with them, they informed me that the seller never responded to any of their email requests and that they ruled in my favor. However, the seller had no money in their account to retract for me. Now my only revenge is to make it known that the Mirota Shop is a scam outfit and PayPal cannot and will not protect the consumer.
MIROTA SHOP - SUN PLAZA MALL
Jl. H. Zainul Arifin No. 7, Level 2. Medan, Indonesia 20111
Phone: 011-617-697-9630 , Fax: 617-697-9629 , Hotline: 081-962-8364
Also: 011-62-061-303-94290 http://www.kusnak.com
Order : order@mirota-shop.com Payment : payment@mirota-shop.com
Andrea Thenavi and Dika Prima