PPC Submitter : Saturday, June 4, 2011, 16:12

PayPal wants verification after ID theft against me

While trying to open an account, PayPal’s system said that my bank details were already registered. Thinking this must be some glitch I called PayPal’s UK “help” number.  I spoke with an Angela (no last name given) who asked me lots of questions about email accounts I haven’t heard of, and then informed me that someone else had used my bank details for their PayPal account.

I immediately asked her to close the account, but she refused, stating that it was up to me to prove who I am before they would do anything. She then asked me to send copy of my passport via a fax machine.

I now have to change my bank account because of this. I have reported the situation to British Police, and certainly hope they contact Paypal about the matter.  Maybe they will be a bit more helpful to Scotland Yard fraud squad than they are to a mere customer.

Submitted By:: A.W

Location: U.k.

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