admin : Tuesday, August 3, 2010, 12:42
PayPal Has No Buyer Protection At All
I purchased from an ebay seller three Rowe furniture covers for my sofa and two side chairs. The ebay seller had a rating of over 300 with 100% satisfaction. The seller stated in their description that the shipment would take up to 35 business days to ship. Since they had such good feedback I felt confident that I was going to get the product and that it was merely a matter of time. So I purchased the covers through PayPal using what money I had in my account, and my credit card for the remaining balance.
During that time I noticed that the seller was starting to get all negative feedback, and after 48 days I still had not received the covers. So I filed a dispute for non receipt of goods with PayPal. However, Paypal said that I had exceeded the 45 day dispute limitation and that my complaint was being dismissed. I confronted Pay Pal to complain that if they did indeed have a limit of 45 days for a dispute, then why would they side with a seller stating that they will ship in 35 working days? This by itself would preclude ever being able to start a dispute, because when you add in weekends the 45 days is over before you would even get the product?
Paypal discourages use of a credit card but without it in this case I would have been out the entire $709 due to PayPals lack of buyer support. As it ended up the Credit card company reversed the amount charged through them, but I got screwed by PayPal and Ebay for the balance.
In the end, if I buy anything on E-Bay and decide to use Pay Pal to pay, I will be charging the entire amount on my credit card because Pay Pal has no buyer protection at all.
Submitted By Roy Beighley
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