admin : Sunday, December 19, 2010, 17:00

PayPal Does Not Investigate Fraudulent Claims

I sold a very small item to a buyer on  ebay. The buyer left great feedback for the auction, saying how quickly I had shipped the item. A couple of days later, however, the buyer opened a dispute through paypal saying they had not received the item!

On a hunch I contacted other sellers that have had dealings with this same ebay buyer, and was told that the buyer did this same thing or similar to them as well. This person(s) is committing fraud, and I have highlighted this to paypal but apparently they don’t want to know about it.

PayPal is insisting that I must prove that I shipped the item. The problem with this is that even though I have the receipt for the shipment, it does not have the forwarding address on it. This is because I had to do it at the postage machine, because the wait time at the post office counter is usually over 30 minutes long (I only get 30 minutes for lunch).

Paypal is saying that even though the buyer has left feedback saying that they received the item, they will not accept that as proof.  Also, after expaining the whole situation, the customer service advisor advised me to contact the buyer! I nearly threw my phone out of the window. Had he not been listening to a word I said??

I feel that this person will get away with conning alot of people, and ebay and paypal do not care. I got a receipt for postage and proof they have received the item, but paypal is still trying to make me pay up!

Submitted By:: LSJ

Location: Kent, England

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