It’s official: PayPal is the world’s worst financial services company, and anyone using eBay should beware. Here’s an update to my story of the theft of a $675 gold bar on an eBay auction, and my trip down the Alice-in-Wonderland rabbit hole that is PayPal Customer Service: http://www.merryannmoore.com/public-relations/featured-projects-merryannmoore/ Submitted By:: Merry Ann Moore Location-: Sisters, [...]

Sold a $1300 camera to a seller on eBay who lived in China. The address was incorrect – he provided a US address – sent it FedEx and provided signature delivery – buyer claims he never received the item – I provided shipping info and email where the buyer requested the item to be shipped [...]

A charge back was issued and they buyer one, of course. I am now out $1800. PayPal will not work with me to resolve the issue. They started to harass me from their debt resolution department. Threatened me that if I don’t start making payments the debt will be sold to a debt collection agency. [...]

Bought Iphone on Ebay. Paid via Paypal. Seller sent via Registered Post which requires a signature on receipt. Waited a month item never came. Filed dispute, escalated to claim and it was taking way way too long. This was my first claim ever. Found out that my credit card company offered me protection so went [...]

Our company sells hot air balloon rides. A customer booked a balloon ride for 4 on July 28th. The customer does not recognize the charge on August 12th, contacts American Express and initiates a dispute. I contact the customer immediately. The customer apologizes and contacts American Express to cancel/reverse the dispute. I contact paypal and [...]

Sold a TV & Amplifier on eBay for £450. I sent an ebay invoice with my mobile and requested paypal payment within 48 hours. The winning bidder called, requested my address and paid by paypal. He called back and asked when he could come and collect. Came around that evening and all seemed fine. The [...]

Last November I sold a Samsung Galaxy S mobile phone on ebay for £300.  The woman I sold it too came to collect the phone, paid through PayPal and everything was fine. But in January she filed a chargeback and won the case because there was no proof of her receiving the phone, because she came and [...]

A customer purchased a satellite receiver, only to return it three weeks after buying it. The security seal on the receiver was broken, and the electronic card reader was swapped with a different one. The buyer then starts a PayPal dispute claiming that “the item was not as described”. PayPal has completely ignored our written and photographic evidence and refund [...]