I’ve just bought a tent from ebay(UK) which was over double the weight stated on the advert but I was prepared to pay a premium for a lightweight tent, for solo trekking. Despite emailing seller confirming details about the tent before bidding, to be totally sure, he ‘lied to my face’ about the weight and [...]
‘PayPal Buyer Protection’
no product money has arrived
by PPC Submitter on January 30, 2012 at 5:30 AMordered product on 11/1/12 spreetsptyl for $29.00 no 4029357733 aus nothing has arrived but money has been debited from my bank account. need explanation, need product, or need refund. Paypal are supposedly safe and secure, please prove it and find my goods. Not happy. Trish Submitted By:: Trish Foster Location-: Rochester, Victoria
Dodgy buyer’s claim upheld
by PPC Submitter on January 25, 2012 at 1:24 PMNeeded to raise cash so sold some cherished toys on ebay. I had a bidding war on one lot and sold it for around £300. I should have known the buyer was dodgy when I get this message – ‘Hi my partner asked me to bid on this and luckily we won, he is away [...]
Returned merchandise and received no credit for items or shipping
by PPC Submitter on January 18, 2012 at 1:52 PMI returned items that were incorrect and paid for shipping as well. paypal emailed me and said I would be credited. I just got an email saying my case was closed and denied. I am out $112 for the items and $47 for shipping. I did everything they asked me to do. Submitted By:: Michael [...]
Buyers get screwed too.
by PPC Submitter on January 18, 2012 at 1:30 PMI bought a pair of shoes and never received them, the seller sent a tracking number that had the same zip code as me and paypal said the case was closed because the seller had provided deliver, the problem is that if you look on the USPS website the tracking shows delivered to a different [...]
Paypal was no help at all
by PPC Submitter on December 23, 2011 at 10:35 AMI purchased a laptop on ebay – when I received it I couldn’t get it to stay on. I contacted the seller the same day who said it must have been damaged in transit and showed no interest. Next dayI took the laptop to a computer shop and paid $150 to have it repaired. I [...]
Unexpected language switch
by PPC Submitter on December 19, 2011 at 9:11 PMWhen ordering with my HSBC credit card which is registered in Hong Kong, after inputting my number and the security code, the language interface changed to Chinese, which I don’t read. There was no option for switching language. Having put in my security code, I panicked and clicked the page shut, and contemplated whether I [...]
No Buyer protection from paypal
by PPC Submitter on December 12, 2011 at 12:53 PMAfter waiting for an item to be sent from an ebay seller for the minimum amount of time required to file a complaint with PayPal, which was after trying unsuccessfully to contact the scammer… I never received my item nor did PayPal get me my money back. Something about not communicating with the seller properly, [...]
On November 6, 2011. I paid $8.79Cdn to “Unlock-Power” with my Master Card ( Receipt #3529-3450-1601-6920) for unlocking cell phone. This charge appeared on my credit card statement as payment to PAYPAL *PHONESERVIC. Unfortunately, I did not receive any unlock code, only an apology and promise to refund my money. Refund was not done as [...]
BOYCOTT PAYPAL Recently I purchased some shoes online from a website called www.angela-shoes.com who are using PayPal to process their payments. Instead I received a package from China containing a plastic shopping bag. I reported it to PayPal. They logged a claim and then found in my favour but failed to refund my money after [...]
Item not as described and unusable, Paypal dismisses legitimate claim
by PPC Submitter on September 27, 2011 at 12:32 PMOn August 2nd I won a mobile phone on Ebay, Item No. 160628194800, which was missing only a data cable according to the seller, zybch. He sent me a mobile phone wrapped in foam. It just had the single battery in it, an advertised case and the phone’s only battery and that’s all. There was no [...]
Paypal makes buyer responsible for return shipping costs on defective items
by PPC Submitter on August 17, 2011 at 8:29 PMI purchased a piece of electronic equipment from a merchant who used Paypal. The unit was defective and I requested a refund. Paypal sat on the case for a month before informing me that I should return the item and that I was responsible for return shipping costs. Since I live in the US and [...]
Paypal Supports Criminal Counterfeiting
by PPC Submitter on July 11, 2011 at 6:49 PMI purchased a memory card on EBay and have learned that my experience is a common occurrence. Vendors from China and Hong Kong, who are known merchants of counterfeit/hacked computer memory are allowed to continue using EBay and PayPal and in fact seem to be in good standing with them. In order to get your [...]
PayPal not interested in items stolen during shipping
by PPC Submitter on June 4, 2011 at 11:34 PMI bought 9 pcs of sycees total amount of $4600USD, and the full payment via PayPal. Case ID: PP-001-281-891-015 On 19 April 2011, I received a parcel sent from the USPS. Tracking no: CQ013387019US. Upon receipt, I made a check on the items inside the box and discovered all the small boxes placed into the [...]
Very Bad Customer Service
by PPC Submitter on May 4, 2011 at 11:11 AMI had an claim opened with paypal. they closed the case as “resolved with the seller”, when that wasnt the case at all. i called them to say that it hasnt been resolved, and their reply was that the case was closed by ebay and i need to take it up with them. Well, the [...]
Counterfeit Gibson Guitar – Buyer out $500
by PPC Submitter on April 28, 2011 at 10:03 AMI ordered and paid for an “Orville” 1996 Goldtop Guitar that was advertised on a site called TradeTang. The seller instead shipped me a counterfeit, trademark protected Gibson Les Paul Guitar. After filing complaints with TradeTang and getting nowhere, I filed a dispute with PayPal, then escalated it to a claim. I sent them detailed [...]
Ripped off by iXiTools and PayPal
by PPC Submitter on March 16, 2011 at 6:17 AMI bought some software from iXiTools and paid for it using my PayPal account. After I downloaded the software I was asked for a registration key. Well, iXiTools never sent me a registration key so I proceded to email them. After sending 6 emails to them, I still had received no response from this software seller and I opened a case/dispute with PayPal. [...]
PayPal requests outrageous letter for proof of dispute
by PPC Submitter on January 17, 2011 at 12:48 AMI bought a 256GB USB drive (Kingston) on eBay. I paid immediately. Later eBay sent me an email telling me that this seller was reported as selling items that may not be authentic. EBay closed the seller account and removed the item list. I couldn’t access seller information nor the item information that I bought. [...]
Fraudulent Seller Behavior, PayPal Not Supporting Customer
by admin on January 6, 2011 at 10:00 AMI ordered a body part (fuel filler door) for my car from an upstate NY used auto parts company. The part was represented as being the correct color & ready to install. He painted the part himself and the color didn’t match- not even close. Vendor gave me only a 50% refund, and Paypal did [...]
Ebay Feedback Extortion Policy Not Backed By PayPal
by admin on December 13, 2010 at 7:20 PMI purchased a portable dvd player from an ebay company, unitedaudio, for $64.99. When the item arrived it was faulty, so I contacted them and they said “not sure what is wrong with it, but do send it back and we will swap it over”. So I asked how they wanted me to send it [...]
PayPal Buyer Protection
by PPC Submitter on November 21, 2010 at 5:23 PMI Bought an item and used PayPal to make the payment. I used PayPal because they always make a big deal about their “Buyer Protection”. As it turns out, the item I received was a fake. It did not matter what I said or did (I even scanned the product box to show the spelling [...]
PayPal Offers Zero Buyer Protection
by PPC Submitter on November 11, 2010 at 3:51 PMI ordered a 4 Channel DVR Card and a security system with 4 Wired Color CCD Cameras (model number SV-6805+S-2004) for $239.00 on 10/21/2010. Nothing worked when I installed the system. So I called DinoDirect and was told that I would get an RMA in an email within 24 hrs. That was 7 days ago, and still [...]
PayPal Has No Buyer Protection At All
by admin on August 3, 2010 at 12:42 PMI purchased from an ebay seller three Rowe furniture covers for my sofa and two side chairs. The ebay seller had a rating of over 300 with 100% satisfaction. The seller stated in their description that the shipment would take up to 35 business days to ship. Since they had such good feedback I felt [...]
No PayPal Buyer Protection For Partial Shipments
by admin on April 1, 2010 at 10:52 AMI had placed an order with a company named Deal Extreme out of Hong Kong. The order had 2 different items on it. They shipped a partial which was only the cheapest item. After a lot of frustration from dealing with PayPal, and 3 months later, I was informed by PayPal they do not cover [...]
Paypal Buyer Protection A Farce
by admin on August 18, 2009 at 12:57 PMI purchased a product from a local seller and paid using PayPal on the 22nd of July. after 12 business days and no product (or response from seller) I logged a dispute with PayPal as goods not received. they allowed the seller a further 10 days to respond, which they didn’t. Paypal has just sent me an [...]







