admin : Wednesday, May 19, 2010, 22:32
Never Buy Intangible Items Through PayPal
On 3rd May, I made a purchase via PayPal for a lifetime membership at http://www.animedownloadsonline.com. The correct amount was deducted from my PayPal account yet I never received the promised membership access. My emails to the seller were unanswered. Naively believing that PayPal would mediate in such a case, I raise a dispute with PayPal in hope that I could get the seller to respond and perhaps perform a refund.
Days passed and finally I received a email from PayPal saying, “According to PayPal legal agreement, we are unable to investigate claims involving Virtual or Intangible items. PayPal’s Buyer Complaint policy only applies to tangible, physical goods that can be shipped. Payments for intangible items, services, licenses, or other digital content are not eligible for dispute resolution. In addition, items prohibited in the PayPal Acceptable Use policy are ineligible.
Because of this, PayPal cannot take any action on either account at this time. We do keep track of buyer complaints, though, and have noted your dissatisfaction in the seller’s account. Sellers who consistently are subject to buyer complaints are investigated. We recommend you stay in contact with the seller for further resolution.” I find this excuse pathetic and patronizing. If I could get the seller to reply my emails, I wouldn’t have to seek a recourse via PayPal, would I?
To add salt to injury, why on earth does PayPal accept transactions for “intangible goods” even though they do not take actions on the seller? What kind of a consumer protection is that?! Why couldn’t a purchase of “intangible good” be traced? Every transaction done online can be traced as logs will be kept in case of disputes or audits. Since it can be traced, why does PayPal not take any action? Why don’t PayPal make it easier on its customers by accepting only transactions for “tangible goods”? Has making-profit-by-any-means become a hallmark of this once reputable company?
I am greatly sadden by this. All I can do now is to take it as a lesson learned and advise people against using PayPal for online transactions.
Submitted By Kenny Lee