PPC Submitter : Tuesday, May 10, 2011, 11:40

Limited account, can’t reach PayPal

On March 15th, I received an email from Paypal stating that my account was limited because

“Our system detected that multiple PayPal accounts contain registration information similar to yours”.

I went to the resolution center on Paypal to contact them and was given a web pin, so I called. After listening to the recorded message I was transferred to another recording that stated

“you have reached a non working number”.

I then attempted to contact them via email. After two days I was told to send a photocopy of my drivers license and a utility bill either by fax (no fax number supplied) or email through the resolution center. I then logged on to my account to find there was no option to send the requested documents.

Back to the email to Paypal where (after another two days) they requested I delete all cookies and cash files from my browser. I did so only to have the same result. Back to email again, I requested they give me the email address this information needed to be sent to (two days later, no email address given).  I was once again told to remove cookies and cash files from my browser, did so, same result.

I have had this account for about fifteen years and things started going down hill after Ebay bought them. I tried to call again today and once again “reached a non working number”. How am I supposed to resolve this issue by sending the information when Paypal won’t allow me to send it?

Submitted By:: TM

Location: Tucson, AZ USA

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