PPC Submitter : Monday, February 13, 2012, 21:39

Daughters account was frozen because of MY old account!

This is the last time I EVER deal with PayPal…twice in one year PayPal screwed me without warrant. The first time, I had a customer fraudulently charge back over $3000 after he received the product (nothing was wrong with the product).
Although PayPal initially sided with me because I showed proof of delivery, they removed the money from the account because the credit card company (surprise-surprise) sided with their customer. PayPal said that they will see to it that all the product I sent would be returned…All through the process I was being reassured that everything would go in my favor…
Well it didn’t…the account went into the red, couldn’t get my shipments out and started to get a slew of complaints because of ONE dishonest person. Ultimately we had to shut down the online store and sell directly to buyers. and to top it off, PayPal had the audacity to tell us that we owed them money and we needed to immediately cover the negative balance…Then immediately I told them it would be a cold day in you-know-what before I give them more of my money..ultimately I had to sue the customer.

So, that sets up the second mis-adventure with PayPuke, I’m sorry, did I say that? I meant PayPal…

Recently my daughter opened up an Ebay store…within 30-days she had over $5000 in sales, received her yellow star for feedback ratings, developed a solid marketing plan with a catchy brand logo…she was on her way.
Then out of the blue, PayPal, the destroyer of hopes and dreams, limited and froze her account. All $3500 of it.
Initially, they had her send in proof of product ownership, copy of her drivers license, proof of shipping, proof of this and that. Every time she would contact them she of course would get the runaround, different stories, was even lied to by TWO supervisors, and was even given bad phone numbers to call back on.
Then she recieved the email of death…PayPal decided that her account was to much of a risk and was closing it down.

Thats when I got involved…and got to the bottom of it REAL quick. Went straight to the manager of the first department I got through to…after I chewed his ear off I asked to speak to his manager. After an hour and a half of jumping hoops of flame, I finally got them to admit what the real issue was. Although I wasn’t on her account, and didn’t benefit from her store or her PayPal account in any way, they told me that they linked it to my old account which still showed a negative balance. All the hours of work my daughter put in gathering information requested by PayPal and then sending it out hoping the account would be released…was all for nothing.
I remember thinking at that exact moment, “why you arrogant thieving bastards” …
No matter what I said, or how I reasoned that I was in no way a part of my daughters enterprise, they just wouldn’t release the limitation.

Being the good father, I made one last ditch effort to the manager. We came to an arrangement that if I payed off the old account, not only would my daughters account be back to normal but my old account would be reactivated. All forgiven…fell for it Hook-Line-and Sinker. The manager agreed to give my daughter a call the next day at a certain time informing her of what was going to take place as well as sending an email stating the agreement…once that was done I was to pay off the old balance.
The next day,I slept in a little feeling I did a good thing, when I got up…I noticed there was a voice mail on my cell phone…It was PayPal’s number…so I listened to the voice mail and instantly knew something was wrong. She was leaving a voice-mail for my daughter on MY phone. The so-called manager left a message for my daughter to contact her but only gave the basic customer support number… I checked for the email…oh, it was sent…but it wasn’t what we agreed that it would contain. It only stated that she would be receiving a call from a certain PayPal manager, at a certain time. Nothing was stated about releasing of limitations on the accounts as agreed only 18 hours before.

After calling PayPal again in what could only be called a fit of rage, I got the manager of merchant solutions on the phone (only one I can get) and asked to speak with the person I spoke to the night before…after what seemed like an eternity waiting on hold, the Merchant Solutions guy (I”ll call him Tweedle-Dee), got back on the line and said, “I got a hold of the person you spoke to yesterday ( she’ll be called Teedle-Dum), and said she did what she agreed to do and nothing more needs to be said. Although I humbly asked to speak to Tweedle-Dum, I could tell that wasn’t going to happen. I explained to Tweedle-Dee that in fact NO SHE DIDN’T.
First off, Tweedle called MY phone, Not my daughters.

Tweeds response: “But she DID call sir”

Second, the email Tweedle sent was supposed to include the agreement that both accounts would be reactivated with no limitations in addition to the phone call reminder to my daughter.

Tweed grunted: “She did send the email sir, I have it right here”

“But she didn’t include the agreement”,

“She probably got busy and forgot”, was Tweeds reply.

For a moment I actually thought I was in an Abbot and Costello movie…”Who’s on third”!

I asked Tweedle-Dee if he would be so kind to send me an email confirming our agreement and then I’ll go ahead and make payment as agreed.
But being the good PayPuke (PayPal) employee that Tweedle was, Tweed double talked his way around the request by saying, “Sir, I’m sure that whatever was agreed to will be the case”

In a calm tone of voice I said “Good-Bye” and gently hung up the phone.
I felt used and abused. Almost felt the need to take a scalding hot shower to wash away PayPukes filth.

I went to the PayPuke website to check it one more time…what I decided to do was solely based on the little disclaimer message placed on my daughters account that read: ” PayPal appeal denied”

Since PayPal wasn’t going to give up the money, we decided we weren’t giving it to PayPal…For legal reasons, I instructed my daughter to refund all her customers that haven’t been shipped yet. I told her to explain to them exactly what happened, that PayPal unfairly put limitations onto your account blocking your ability to transfer, or receive any money.. And to blame PayPal for any inconvenience this may cause them.

After refunding a little over $3500, $1.93 remained in the account.

In retrospect, this was an issue that never should have seen the light of day. Yet PayPal, arrogantly tried to make something out of nothing and sought out to destroy a dream because…well…just because they could.

Hey PayPal, $1.93 is left in the account…Go ahead and keep the change, you filthy animals!

Submitted By:: Mike M

Location-: Denver, Colorado

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