User submitted gripes about the world’s largest merchant account service provider. Real complaints from real people- Post yours today
Posted by ppc on September 3, 2010 under Account Verification, Frozen Accounts | 
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We are a known and valid small business. We waited the stated 60 days to apply for a Paypal Debit card. We didn’t really need the Paypal Debit card, given that we’ve linked our own bank account to Paypal along with a card we already have Read more of this article »
Posted by ppc on August 29, 2010 under Chargebacks/Disputes, Frozen Accounts | Comments are off for this article
Last year we sold a property in Bloomfield, Indiana on Ebay. The buyer, as stated in my auction, was to pay $2,000 non-refundable earnest money as a down payment- which they did. The remaining balance was to be due in 10 days. However, the buyer never completed the final transaction and refused to meet us at escrow. The buyer then lied to PayPal and insisted that the home we sold them was used as a meth lab Read more of this article »
Posted by ppc on August 28, 2010 under Account Verification, Frozen Accounts | Comments are off for this article
Before you can apply for the PayPal debit card, PayPal requires that your account be open for at least 60 days. So, I applied for the PayPal debit card as soon as the required 60 days had passed. During the application process, PayPal asked for verification of my business address, so I sent them a bank statement Read more of this article »
Posted by ppc on July 23, 2010 under Frozen Accounts | Comments are off for this article
We sold a large amount of t-shirts during the World Cup 2010. Because most of our t-shirts were personalized with Name and Number the orders took up to 7 days to finish as stated on our auctions. Of course lots of people wanted their items more or less straight away because they payed with PayPal. Basically those persons that didn’t receive their T-shirt before the next game simply made complaints to Paypal Read more of this article »
Posted by ppc on July 22, 2010 under Frozen Accounts | Comments are off for this article
After opening my Paypal account for Ebay, I waited the required 60 days and applied for the debit card. Paypal limited my account and requested more personal information. The information was sent and three days later they froze the account with the funds Read more of this article »
Posted by ppc on May 9, 2010 under Frozen Accounts, Policy Issues | Comments are off for this article
I’m the guy that posted here 2 posts back about PayPal holding around $100,000 of my money for 6 months. An update to the situation- Read more of this article »
Posted by ppc on May 6, 2010 under Account Verification, Frozen Accounts | Comments are off for this article
So… I sell on eBay, as I am guessing a lot of you do… and I typically do anywhere from $3,000/day to $26,000/day… Happily withdrawing around once a week to the tune of $30,000+… All was going well for the first 4 months of running the account, with only the occasional limitation because “they think someone else was accessing my account” Read more of this article »
Posted by ppc on April 22, 2010 under Frozen Accounts | Comments are off for this article
Our company, in business since 1980, submitted an “application” for “Virtual Terminal” merchant services with paypal. They requested a few things such as previous merchant affiliation statements, bank account statements, approximation of monthly volume etc Read more of this article »
Posted by ppc on April 14, 2010 under Frozen Accounts, Poor Customer Service | Comments are off for this article
I would like to complain about the level of service that I have received during the last 2 months, my PayPal account has been frozen twice now; once for the increased amount of cash flowing through the account and now for “suspected fraud”. I can appreciate that security is a must as I work for the UK’s leading bank, Barclay’s and I know what a pain in the backside data protection and security of accounts are Read more of this article »
Posted by ppc on April 11, 2010 under Frozen Accounts | Comments are off for this article
My wife and I were in Italy and wanted to sign up for Italian language lessons that would begin back home a month after we returned to the U.S.. While on-line in Italy I processed the transaction with the language school back here ($400). Read more of this article »