User submitted gripes about the world’s largest merchant account service provider. Real complaints from real people- Post yours today
Posted by ppc on December 14, 2009 under Poor Customer Service | 
Comments are off for this article
For about six months I’ve been paying for items online by using PayPal “credit” cards. These are actually debit cards, but are accepted by many sites that don’t accept straight PayPal payments. Read more of this article »
Posted by ppc on December 7, 2009 under Chargebacks/Disputes, Poor Customer Service | Comments are off for this article
I have been using Paypal for some years, and for the first time I have had to lodge a Buyer Dispute because an item i bought from Ebay was ‘Significantly Not as Described’, and the seller refused to refund. Read more of this article »
Posted by ppc on December 4, 2009 under Frozen Accounts, Poor Customer Service | Comments are off for this article
I had just changed my merchant service from another merchant provider to paypal, due to PayPal’s claim that online sales will increase up to 14% if you accept payment online by paypal. But I quickly came to realize that if you want to destroy your business please use paypal as your merchant service provider Read more of this article »
Posted by ppc on November 14, 2009 under Policy Issues, Poor Customer Service | Comments are off for this article
Paypal retained my prior address as being confirmed, even after i updated it. Then when I ordered from a company, and gave the company my real address, PayPal changed the shipping to my old outdated address. I never received the item. Then when I tried to delete my old address, the Paypal system wouldn’t allow me to delete it, “saying I could not delete a confirmed address.” Read more of this article »
Posted by ppc on July 18, 2009 under Policy Issues, Poor Customer Service | Comments are off for this article
I have been using paypal for a while now and never had any issues until now. I use a bank account to have paypal withdraw funds from whenever I make a purchase. I was given some bad advice by one of paypal’s customer service reps which caused an overdue balance previously paid to be added to another purchase. Read more of this article »
Posted by ppc on June 30, 2009 under Poor Customer Service | Comments are off for this article
To start, my transaction number was not recognized by PayPal’s computer database. Also, in my experience PayPal will not provide their toll free number up front, only the long distance number, from their website. Read more of this article »
Posted by ppc on June 19, 2009 under Chargebacks/Disputes, Poor Customer Service | Comments are off for this article
I had 2 charge-backs on my paypal account, both of which I provided necessary tracking info and other evidence showing that I was in the right. I waited several days after providing this evidence before calling PayPal to see why they were still holding my money. Read more of this article »
Posted by ppc on June 12, 2009 under Policy Issues, Poor Customer Service | Comments are off for this article
I called paypal and asked y can’t i pay an invoice of $26 when i have more than enough balance in my account. They told me i have to verify my account since my sending limit is reached. I only have $17 left of send limit. Read more of this article »
Posted by ppc on under Poor Customer Service | Comments are off for this article
PayPal customer service is sooooooooo slooooooow to fix seemingly simple problems. Read more of this article »