PPC Submitter : Tuesday, March 1, 2011, 14:03
Cannot Remove Credit Cards Or Close Limited PayPal Account
I have had a similar experience to others with Paypal, and am unable to access my money despite sending numerous files to re-verify who I am (including drivers licence, passport, tax file number- etc etc.)
This was the first sale I made using ebay, and I thought since I had used Paypal to send money before it would not be an issue. HOW WRONG I WAS! Once they had my money, suddenly things changed and my account was limited.
I was assured these documents I forwarded to re-verify were sent on, but who can say as they have been less than easy to contact. After numerous emails too and fro and unanswered phone calls with hold music of 30+ minutes, I am losing interest on my money while they hold it day after day.
Any chance of a group lawsuit for time wasted, stress and inconvenience?
A very disappointed customer in Australia .
Submitted By:: MM
Location: Adelaide Australia
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I am having the same problem. I have had my account for many years now but I have never used it. So recently I tried to cancel the account. For some reason, right after I tried to cancel it, it came up limited. Then they made me enter all kinds of confidential information, new credit card, address, I even got an automated verification phone call. I finished all of their verifications and it is still limited!!! All I wanted to do was cancel my account. WTF. There is no balance, NOTHING. Repeat, I have never even used it. What gives? This if awful. I would not think this was even legal.