PPC Submitter : Friday, May 6, 2011, 14:57

Attempting to close account and receive refund check

On 3/26/2011 at approx. 8:00-8:30 pm I began to attempt a refund of cash which has been sitting in my Paypal account for more than a year. Paypal wants to send it back to my bank account, but I do NOT wish to run it back through the bank. PP website says a check can be sent and that’s what I want.

However, after jumping through multiple hoops and pages on the PP website, including setting up a NEW PASSWORD AND SECURITY QUESTIONS (for what reason since I am CANCELING my account?), so I get to the final page and am told I must “…fax us a copy of your utility bill, credit card statement, and driver’s license…”!!! WHY? Simply because I live in the country and for more than 40 years have used a PO Box as my mailing address.

Well, I’m on the phone complaining to a customer service rep and when I ask to speak to a supervisor she puts me on hold and NEVER COMES BACK. Yes, PayPal definitely sucks. And of course now their offices are “closed for the day”. Whatever happened to SERVICE for all the $$$ they rake in???

Submitted By:: Linda McKay

Location: Noble, Oklahoma USA

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