admin : Wednesday, December 29, 2010, 13:34
Account Frozen And Can’t Reach Customer Service
Paypal has frozen my account, this is the second time they have done this and I have no idea why this keeps happening. The first time they hadn’t verified my account, although it was registered as verified on the system, but I had reached a payment limit. Now they seem to be unhappy with a payment to Jessops which totalled less that 5 pounds, but if they looked at the payment it is clearly from me. All they want is to confirm my phone number which i have done, but the account is still locked!
I have some money in my PayPal account which i would like transferred to my bank account, but i can’t access the funds. I have been on hold for over half an hour with no suggestions from anyone, because nobody will answer the phone.
It is a bank holiday, but there is no message to say that Paypal offices are closed. I’m having to waste my time and probably my money trying to get my account unlocked. I have had to give up AGAIN and will try tomorrow.
For god’s sake, will someone please unlock my account! Paypal is supposed to be the easier payment option, but their jumped upped security protocol is making it the worst option! It’s a total nightmare.
Submitted By:: C Brown
Location: Keighley, West Yorkshire, UK
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See my comments on an earlier entry re: account restricted after reaching £1900. See the Daily Mail’s Financial Advice website — 1500 complaints going way back!! No consolation to you but, strangely, I feel a tiny touch better knowing it’s not just me they’ve got it in for!